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Frequently asked questions:

Do I need to book in advance?

 

Yes please. Unfortunately, we can’t accept walk-ins for our alpaca walks and experiences.

 

 

What do I need to bring on a walk?

 

We ask our customers to dress appropriately for an outdoor adventure. Sturdy closed-toe shoes are highly advised. We will not walk with anyone not wearing appropriate footwear, such as sandals. We still walk in light rain so please bring waterproofs if necessary.

Can I bring my dog?

 

Sorry, we don’t allow dogs on our alpaca walks.

 

 

Can I feed the alpacas?

 

Our alpacas have their own diet, so we don’t allow feeding, unless it’s arranged as part of the session, using their own food.

 

Do the alpacas bite?

 

No, alpacas are very calm and friendly animals.

 

What happens if it’s raining?

 

Walks are weather dependant and if the weather is unsuitable for walking we reserve the right to cancel the walk and offer an alternative date suitable for you. We cannot give refunds for other circumstances out of our control.

 

 

What is your cancellation policy? 

 

In the event that we have to cancel a session due to adverse weather conditions, we will make every effort to rebook you on another session. If we are unable to accommodate a day and time that suits you, we will offer a full refund. If you no longer want to attend your alpaca experience booking and wish to cancel without rebooking to an alternative date, we will offer a refund if the cancellation is requested 7 or more days before the booking. This allows us time to readvertise the availability. If the booking is cancelled less than 7 days before, unfortunately we cannot offer a refund.

Cancellations made 48 hours before the session, unfortunately we cannot reschedule or refund. Cancellations must be requested in writing to info@etwall-alpacas.com

 

Is there a minimum age range for children?

 

The minimum age to walk an alpaca is 10 years old.  Children under the age of 13 years old must share an alpaca with a responsible adult over the age of 18.  Children over 13 years old can walk their own alpaca..

 

Do you offer private bookings?

 

Yes we do! We can accommodate private group bookings and can help you create a bespoke experience. Please email info@etwall-alpacas.com to discuss your ideas.

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